In this episode, Mark catches up with Kylie Denton, founding director of Performance Advisory Group, bestselling author, and one of Australia’s most respected thought leaders in leadership and sales within financial services. With over 30 years in the industry (her words, not ours!), Kylie pulls no punches on one of the accounting profession’s most persistent…

The Smithink Partner Crunch Report 2025 and the Benchmarking Data & Research Accounting Industry Report 2025. From revenue per partner and staff productivity through to profitability, lockup days, write-offs, and the compliance-versus-advisory debate, Mark and Matt cut through the numbers and share what they actually mean for firm owners on the ground. Practical, honest, and…

In this episode, Mark chats with Dr Craig West, founder and chairman of Succession Plus and creator of Capitalized, about how employee share ownership plans can transform succession planning. Craig explains why ESOPs are so powerful for retaining key people, giving younger leaders a genuine path to ownership and lifting business valuation over time, and…

Paul Miller has spent more than four decades helping family businesses grow, transition and thrive. As the author of Building a Legacy, he shares how structure, planning and communication shape the future of every business, not just those run by families. In conversation with Mark, Paul reflects on what advisors can learn from family enterprises,…

In this episode, Mark talks with Ignition’s Ethan Cooney, Accountants Daily’s Tech Innovator of the Year. They explore how firms are navigating TASA’s new disclosure rules, updating engagement letters, and addressing the risks of scope creep. Ethan shares how successful practices are rescoping agreements, running annual renewals, packaging services with add-ons, and confidently adjusting fees.…

Mark chats with Trent McLaren, co-founder of Vinyl and a recognised leader in accounting technology. They discuss how Vinyl grew from the frustrations of day-to-day firm meetings into a tool that helps accountants save time and strengthen client relationships. Topics include: Where client meetings typically lose time, and what can be automated Guardrails for security,…

Mark catches up with Matt Feehan to kick off the advisory conversation with a myth-buster: software isn’t the first step. They explore Step One of the Enabler™ Seven Steps to Success: Prepare Your Firm, covering: Why the demand for advisory is rising Why starting with software fails What you need in place first: people, capacity,…

In this episode, Mark is joined by Ethan Tonelli, Digital Marketing Director and co-founder of Canyon Digital. With a background spanning global brands like Netflix and Spotify, as well as not-for-profits and local businesses, Ethan shares how digital marketing strategies are evolving and what accounting firms can learn from other industries. They discuss: Key shifts…

In this episode of Accounting Industry Insights, Mark speaks with Julia Thomson from The Benchmarking Group about the key findings from The Crunch: The Annual Accounting Firm Benchmark Report. They explore what sets high-profit firms apart—focusing on quality over quantity, efficient systems, proactive partners, and diversifying beyond traditional accounting services. Julia also shares insights on…